Instant Messaging Video Tutorials

Basic IM Etiquette Video

This video outlines the basics of how to go about using instant messaging with an appropriate level of etiquette. For anyone who is new to using IM services, this video will help explain the basic courtesies of the virtual world and how to maintain a certain level of professionalism within the workplace. After watching this video, please consider the questions below:

Video Retrieved From: https://www.youtube.com/watch?v=_aLIhBaKpHA 

1. Why is it considered important to start an instant messaging conversation with a simple "Hello" ?

2. Why is it important to acknowledge the status/availability of your contacts?

3. Do you think this video should be shown to employees who are new to instant messaging services?

The Power of IM in the Workplace Video

This video is the ultimate demonstration of how Instant Messaging can be utilized within the workplace. It demonstrates a wide variety of capabilities using Cisco technology. Cisco Im service incorporates both standard written IMs and video conferencing making it one of the most valuable IM tools within the workplace. More businesses tend to be evolving by using technology just like this. Please take the time to watch the following video and answer the corresponding questions below (Using both your knowledge from the video and your own opinion):

Video Retrieved From: http://youtu.be/KUnzGBfdXcQ

1. How do you tell when it is appropriate to engage in a video conference instead of standard instant messaging?
2. What are the three main benefits that this Cisco service has introduced to its business users?
3. Do you feel more companies should incorporate this type of technology? Explain why.

The Ins and Outs of Monitoring IM/ Social Media in the Workplace Video

The following video outlines how real time monitoring works within businesses. It is a simplified break down of how the employee gets notified of any violations and how the administrator will be notified of exactly what happened. It explains the monitoring process and how it scans each post/search/message done over the internet. Please watch the video and consider the questions below:

Video Retrieved From: http://youtu.be/fLFZKCrZdjE

1. What dangers are introduced to a business that allows its employees to access social media and instant messaging networks?
2. How is the real time scanning done, and how does it notify the administrator?
3. What is the relevance of monitoring internet usage within the workplace?

Works Cited

Ehow. (2008, November 12). How to Use Internet Messenger Programs : How to Practice Instant Message Etiquette. Retrieved March 2, 2015, from Youtube: https://www.youtube.com/watch?v=_aLIhBaKpHA

Gwava Tv. (2015, February 19). Protect Your Organization - Monitor & Archive Social Media, IM & Web Searches. Retrieved March 2, 2015, from Youtube: http://youtu.be/fLFZKCrZdjE

Touchbase Tv. (2012, March 19). Cisco Jabber Transforms Workplace Communications. Retrieved March 2, 2015, from Youtube: http://youtu.be/KUnzGBfdXcQ